How do I subscribe to an additional service?
Subscribers to Irish Origins or British Origins, please note, that unless you have subscribed to Origins Total Access, adding either British Origins or Irish Origins will be a separate new subscription. If you would like to take advantage of our Total Access offer, you must first cancel any existing Irish or British Origins subscriptions and re-subscribe to Total Access.
To cancel your subscription, please send an email to help@origins.net with your login details and the subscription you want to cancel.
I am unable to view the images on Griffith's Valuation and/or the England and Wales Gazetteer can you help?
Please download the free image viewer, Alternatiff : www.alternatiff.com. This is free to download and takes about a minute with a fast connection.
Click here for Help Viewing Images and Maps
This message appears when I view images or activate my free SoG access: "Runtime Error Description: An application error occurred on the server" How do I resolve this?
This is a problem relating to the use of session variables by The Origins Network and running Norton Internet Security on a user's computer. Turning off the 'Privacy Control' on Norton should eliminate this error message.
How do I cancel my subscription?
To cancel your subscription, please send an email to help@origins.net with your login details and the subscription you want to cancel.
How much does it cost to access The Origins Network?
Click here for information on all subscription packages.
Why can't I login?
Please remember to note down your user details. Note: login details are not case sensitive. If you forget your details, please click here.
If you are still having problems contact us at with your Password and/or Email address. This will allow us to quickly identify the problem.
The Origins Originals I ordered haven't arrived. What should I do?
Please allow up to four weeks for the Origins Originals to arrive, allowing time for processing and for the package to arrive by mail or airmail. If you still have not received your order, contact us.
FAQs: British Origins | Irish Origins | Scots Origins